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Terms of Service

Terms of Service

The provision of the full range of services by uaVPS is based on the following terms and conditions. These rules are mandatory for all Subscribers to comply with the uaVPS hosting provider.

Common terminology

Company uaVPS - hereinafter referred to as the Contractor. Customer services company uaVPS - hereinafter referred to as the Subscriber. Virtual hosting - a list of services that are provided by the Contractor under the names "Hosting", "Premium hosting", "Reselling hosting". Virtual server - a range of services that are provided by the Contractor under the name "VPS / VDS" and provide the Subscriber with a virtual dedicated server with an external static IP address. Dedicated server - a range of services provided by the Contractor under the name "Servers", "Dedicated physical server" and provide for the provision of a dedicated physical server to the Subscriber with an external static IP address and physical placement on the Contractor’s technical facilities. Software - software of any kind, including website scripts.

1. Duties of the Contractor

1.1. To provide the Subscriber with services that correspond to the tariff plan chosen by the Subscriber.

1.2. Register the Subscriber by creating the possibility of registering a personal account in your personal account.

1.3. Provide services in accordance with the characteristics described on the official website of the Contractor.

1.4. Maintain the confidentiality of the Subscriber’s information received from him during registration, as well as the content of private e-mail messages, except in cases provided for by the current legislation of Ukraine.

1.5. Provide basic and technical support to the Subscriber related to the work of the ordered services, which includes:

1.5.1. Consulting assistance on registration, transfer for servicing to the Contractor, renewal and setting up the work of domain names registered with the Contractor;

1.5.2. Consulting assistance in carrying out orders and extending the term of the entire list of services of the Contractor;

1.5.3. Consultations on the technical characteristics and properties of the Contractor’s services;

1.5.4. Consultations on placement and launching of the Subscriber’s web resources on the Contractor’s ordered services;

1.5.5. Assistance in the installation and, at the request of the Subscriber, self-installation of SSL certificates ordered from the Contractor as part of the Virtual Hosting Services, Virtual Servers or Dedicated Physical Servers ordered from the Contractor. At the same time, the installation provides for the integration of an SSL site certificate into a hosting control panel or virtual server, but does not provide for possible modification of the source code of scripts and site files for its correct operation via the HTTPS protocol;

1.5.6. Free and complete replacement of the failed hardware components of the Dedicated Physical Servers service;

At the same time, the basic and technical support of the Subscribers does not include:

1.5.7. Website development and other software for the Subscriber;

1.5.8. Correction and modification of the source code of the websites and software of the Subscriber;

1.5.9. Modification of elements of graphics and design resources of the Subscriber;

1.5.10. Carrying out activities that are aimed at improving the position of the Subscriber’s website in the results of search engines on the Internet;

1.5.11. Free treatment and cleaning of the Subscriber’s resources from viruses or other malicious code;

1.5.12. Installation / configuration and removal of non-standard software on the Subscriber's services;

1.5.13. Administration and modification of the content of the subscriber’s web resources;

1.5.14. Restoration of the Virtual and Dedicated Subscriber Servers after software corruption caused by the Subscriber;

1.5.15. Subscriber websites software update and tracking of the existence of new updates.

 

2. Obligations of the Subscriber

2.1. To timely pay for the services of the Contractor in accordance with the selected tariff plan.

2.2. The Subscriber undertakes to familiarize himself / herself with information about the conditions of service and the Terms of Service on the official website of the Contractor at uavps.net.

2.3. Do not violate these Terms of Service.

3. Domain Name Registration and Transfer Rules

3.1. The Contractor provides the Subscriber with the possibility of registering, renewing and transferring domains both in favor of the Contractor and in favor of third parties.

3.2. All domain operations, including payment, are performed using an automated personal account system.

3.3. Refund for any paid operation with domain names is not possible, because This procedure is not provided for by the current rules of the domain name registries and the Contractor will not be able to return his funds for a particular paid operation in the domain name registry.

3.4. Registration of domain names provides for the provision of personal information about the potential owner of the rights to the domain name. At the same time, the data that identifies the user is open and can be published in publicly accessible sources that include WHOIS databases.

3.5. Transfer of rights to a domain name, transfer of a domain name for servicing to another Registrar is carried out according to official letters from the Subscriber. If a domain name is registered with a legal entity, a transfer on the rights / transfer requires a letter on the letterhead of the organization, stamped by the organization and signed by the manager. If the domain name is registered to an individual, then for the transfer of rights / transfer, together with the application, copies of the first and second pages of the passport certifying the Subscriber’s signature are provided. In the case of stopping the Subscriber service, the Contractor guarantees the transfer of domain names to another Registrar with the preservation of user information and property of each domain name.

3.6. All information provided by the Subscriber to the Contractor for the purpose of delegating a domain name must be complete, truthful and accurate.

3.7. The Subscriber must immediately notify the Contractor of any and all changes to the information mentioned in clause 3.6 above in order to preserve its completeness, truthfulness and accuracy throughout the entire term of the domain name delegation.

3.8. The Subscriber agrees and understands that if the Contractor identifies incorrect or false information provided during registration or change of contact data of the domain, the Contractor has the right to suspend domain delegation until the correct information is provided by the Subscriber.

3.9. The Subscriber understands that he knows and understands the purpose of collecting, storing and publishing information that is provided to the Contractor and is necessary for the provision of the domain name delegation process, and also that he knows and agrees that the current status of such information will be publicly available in real time via WHOIS or similar service.

3.10. The subscriber has read and agrees with the Regulation of public domains, which is published at the following address: https://hostmaster.ua/policy/2ld.ua/

3.11. The subscriber has read and agrees with the Rules of registration of private third-level domain names in kyiv.ua and kiev.ua, which is published at the following address: https://hostmaster.ua/policy/2ld.ua/

3.12. The subscriber has read and agrees with the Rules of the registration of private second-level domain names in the .UA domain, which is published at the following address: https://hostmaster.ua/policy/ua/

3.13. The subscriber has read and agrees with the Uniform Dispute Resolution Policy for Domain Names in the .UA Domain, published at: https://hostmaster.ua/policy/ua-drp/

3.14. A prerequisite for registering a domain of the 2nd level in the domain zone .UA is that the Subscriber has a certificate for the same name of the desired domain as a trademark. Without this document, domain registration is not possible. Applications for registration of domains in the domain zone .UA are processed by the Registry Operator in manual mode only on working days. The minimum period for consideration of an application for registration of a domain name in the .UA zone is 3 working days. An important feature of this domain zone is the fact that the owner of the domain name in the top-level zone .UA is the owner of the corresponding trademark, which must be specified by the Subscriber when making an application for domain registration. The entity specified by the Subscriber during registration in the form of a domain contact will not be the owner of the domain in the top-level zone .UA.

3.15. Subscriber has read and agrees with the Regulations of the public Internet service WHOIS https://hostmaster.ua/services/

3.16. The Subscriber has read and agrees with the Procedure for maintaining a domain name when it is not serviced by a registrar published at: https://hostmaster.ua/services/

3.17. The subscriber is informed that in the event of a non-timely renewal of the domain name, the period of possible unauthorized restoration of the domain name "AutoRenewGracePeriod" can be shortened by the Registrar to 20 days from the date the domain expires.

3.18. The subscriber understands that if there is no renewal of the domain name within 20 days after the expiration of the domain, the domain will become "RedemptionPeriod" and the cost of renewing it in such status will be 5-100 times more expensive. The exact amount of the renewal of the domain will depend on the regulations of the administration of the domain zone of the stitched domain name.

3.19. The subscriber is informed that in some domain zones (examples: .EU, .PL, .CZ) the status is not "AutoRenewGracePeriod" and the domain is assigned the status "RedemptionPeriod" immediately after the expiration of the domain name delegation, in the absence of timely extension of the service.

3.20. The subscriber understands that in the case of registration of an international domain name included in the list of reserved domain names of the domain name holder or included in the list of premium domains, the price for registration will differ from the standard specified on the website of the Contractor. Any promotional discount or special price offer on the Contractor’s site may not apply to premium domains and may be applicable only for standard domain names that are not included in the premium list.

3.21. Applications for registration and transfer of domain names are processed by the Contractor in the order they are received. These Rules do not establish a "simultaneity period", the first application for any domain that enters the queue is satisfied, all other applications for the same domain are rejected.

3.22. The subscriber can become the owner of the domain name in the .DE zone being both an individual and a legal entity. At the same time, each non-resident or foreign company that registers domain names in the DE zone must have a so-called administrative contact in Germany, that is, an authorized representative who is resident in the country and is ready to provide his postal address for exchanging the necessary documentation. If the Subscriber does not provide all the necessary technical data within 4 weeks after registering a domain in the .DE zone, then the delegation of the domain name to it in the .DE zone is canceled. The subscriber or his administrative contact must have a real address located in Germany. In this case, the post office box cannot act as the contact address of the Subscriber or the administrative contact.

3.23. To register a domain in .RU, .РФ, .SU zones, the Subscriber, in addition to other general data, is obliged to indicate the series and number of his passport, by whom and when it was issued, as well as his date of birth. All data must be reliable.

3.24. When delegating a domain name to the Subscriber in the .EU zone, an administrative contact should be a natural or legal person who is a resident of the European Union with the corresponding address of registration or state registration.

3.25. Domain name registration by the Contractor in some domain zones, where registration is associated with manual verification or data processing by the Domain Zone Administrator, can be performed for up to 10 working days from the date of payment of the application for domain registration by the Subscriber.

3.26. The Subscriber agrees that neither the Contractor, nor the Administrator, or the Registry Operator shall be liable for the consequences of the use or improper use of domain names by the Subscriber, including to third parties, as well as if the Subscriber violates the rights of third parties.

3.27. The subscriber confirms that when using the Privacy Protection service, his personal data, like the data of the domain name holder, can and will be provided to the competent authorities in case of a corresponding request from the latter. If the use of a domain name is associated with a possible violation of the Legislation, the Contractor reserves the right to refuse or early refusal to provide a service to hide the data of the domain name in the results of Whois queries.

3.28. The subscriber is informed and understands that when registering a new domain name in international domain zones or changing contact information in already existing international domain names, a special letter with a verification link can be sent to his contact e-mail address specified in the properties of the administrative contact of the domain name. Going to the specified link confirms that the email address specified by the Subscriber in the contact properties of the domain name is correct and working. If such a letter is ignored for 14 days, the domain name may be temporarily blocked until the Subscriber confirms the contact e-mail address.

3.29. The subscriber agrees that any promotional discount or special price offer on the website of the contractor regarding domain names applies only to the register.

4. Shared hosting terms

4.1. It is forbidden to engage in spam and other types of mass mailings (scripts designed to send messages to forums, chat rooms, guest, e-mail, etc.), support for hacking, cracking and other illegal activities on the Internet. In case of detection of mass mailings using website scripts, SSH connections or virtual hosting mailboxes, the Contractor reserves the right to block the possibility of sending email, as well as completely or partially stopping the operation of the ordered service.

4.2. It is forbidden to post on the sites any materials that contradict the laws of Ukraine or materials violating the copyrights of third parties. (pornography, pirated content, materials promoting violence, murder, racial hatred, ethnic discord, etc.).

4.3. In cases of placement of pornographic materials or 'erotica', since it is impossible to determine a clear boundary between them - this situation is decided at the discretion of the Contractor.

4.4. It is strictly forbidden to place any kind of php-gateways, anonymizing scripts, gate and proxy scripts on Virtual hosting.

4.5. It is forbidden to use scripts to download files from file exchangers.

4.6. It is forbidden to install IRC servers, IRC bots, various network scanners.

4.7. Within the limits of any tariff plan of the Virtual hosting it is forbidden to place:

4.7.1. Control panels for third-party software or servers;

4.7.2. Statistics systems game servers;

4.7.3. Websites are directly or indirectly related to gaming topics;

4.7.4. Torrent trackers;

4.7.5. Websites that sell private accounts (in game resources, in third-party software, in payment systems, in mail systems, etc.);

4.7.6. Websites of hyip projects, financial pyramid websites or websites dedicated to the creation of financial pyramids and their similarities;

4.7.7. Applications and websites used in external services or websites (social networks, api to provide any functionality;

4.7.8. Websites that distribute, aid the dissemination or describe the production of any drugs or smoking mixtures;

4.7.9. Web resources targeted at hackers;

4.7.10. Phishing resources;

4.7.11. Web resources of political movements and parties; websites directly or indirectly related to politics;

4.7.12. Web sites dedicated to the cardsharing or providing this service;

4.7.13. File sharing resources (file sharing, photo hosting, etc.);

4.7.14. Websites directly or indirectly related to the sale of any drugs for which a license is required, without a corresponding license;

4.7.15. Lottery and gambling websites;

4.7.16. Currency exchange sites (both real and electronic);

4.7.17. Software and scripts that download information from third-party resources and sites.

4.7.18. Websites are directly or indirectly related to terrorist organizations that are officially recognized by such national or international legislation, as well as websites related to anti-state activities.

4.7.19. Web resources directly or indirectly related to the theme of suicide propaganda.

4.8. It is forbidden to place on your disk space computer viruses of any type. When viruses or malicious scripts are detected in the user's account, the Contractor notifies the Subscriber that viruses or other malicious software have been found on his hosting account and informs about the need to clear the account of this malicious content. If the Subscriber ignores notifications of this nature and the Subscriber does not respond within 24 hours after sending the notification, the Contractor reserves the right to completely or partially block the Subscriber’s Virtual Hosting account in order to prevent the launch and operation of malware on the Virtual Hosting. In this case, a partial or complete blocking can be removed by the Contractor as soon as the Subscriber expresses a desire to remove viruses or other malicious software on his hosting account.

4.9. Sites hosted within the framework of shared hosting must use the computing resources of the hosting servers in accordance with the following requirements:

4.9.1. The subscriber should not exceed the maximum allowable load on the central processor of the hosting server, which is 10% in the maximum tariff plans of Virtual hosting

4.9.2. Subscriber's website scripts should not execute single SQL queries to MySQL and PostgreSQL DBMS, which are executed for more than 16 seconds. To optimize query execution time, we recommend using database table indexes and SQL query code optimization.

4.9.3. The subscriber should not set up a CRON scheduler job for execution with a frequency of more than 1 time in 5 minutes

4.9.4. The subscriber should not use external connection to MySQL or PostgreSQL databases except for database maintenance and administration.

4.9.5. It is not allowed to start processes via the SSH protocol or CRON jobs, the execution time of which exceeds 10 minutes.

4.9.6. As part of Virtual Hosting, the Subscriber does not have to start his own processes that open sockets in LISTEN mode, or processes that play the role of server services and do not provide for shutdown.

4.9.7. Personal backup job hosting accounts should not be performed more than once a day.

Hostig accounts that violate the above requirements for the use of shared hosting resources may be blocked if the situation is not previously resolved with the Subscriber for the better. The solution may be a change in the tariff plan for a more productive one or the removal / optimization of scripts causing a heavy load.

4.10. When ordering a Virtual hosting within the free trial period, in the absence of actual work with the hosting by the Subscriber, the Contractor reserves the right to stop the provision of such a service.

4.11. Hosting accounts that regularly create, move or delete thousands of files, which significantly reduce the overall performance of the disk subsystem on the Virtual hosting, can be fully or partially blocked by the Contractor.

4.12. As part of any Virtual Hosting tariff plan, the Contractor makes regular backup copies of the Subscriber’s hosting account data if the total number of hosting account files does not exceed 200,000. These backup copies are not available for the Subscriber to delete and are not included in the disk quota of the Virtual Hosting tariff plan , which guarantees the ability to restore the Subscriber’s data even if the hosting account is deleted or any data is lost in the process. Backup copies of the Subscriber’s hosting account are stored on the Contractor’s servers for 30 days from the moment the hosting service is discontinued and provide an opportunity to restore the operation of the Subscriber’s sites in case of a Subscriber’s prompt payment of the Virtual Hosting services.

4.13. As part of all Virtual Hosting tariffs, which include Premium and Reselling hosting rates, it is prohibited to store more than 500,000 files. This takes into account all files of the Subscriber’s hosting account, including temporary files, files of websites, logs, logs, sessions and e-mail. In case of exceeding the maximum number of files, the Contractor undertakes to inform the Subscriber about this fact, and the Subscriber undertakes within 24 hours to bring the number of files to the allowed limit or transfer their resources to the VPS / VDS or Dedicated Physical Server service. If the Subscriber ignores information about exceeding the maximum number of files stored on the hosting account, the Contractor reserves the right to disable the hosting service until the incident is resolved.

4.14. Subscribers of a separate Reseller hosting service understand that the Contractor does not directly provide technical, financial or administrative support to the Subscriber’s clients. All questions of the Subscriber’s clients that he cannot resolve himself can be sent to the Contractor’s technical support service only.

5. Rules for the use of VPS / VDS Virtual Servers, Dedicated Physical Servers, and equipment collocation services

5.1. It is forbidden to use the server for the purpose of sending spam and other types of mass mailings (software designed to send messages to forums, chats, guest, e-mail, etc.), support for hacking, cracking and other illegal activities on the Internet. In case of detection of mass spam mailings, the Contractor reserves the right to block the ability to send e-mail for the Subscriber service.

5.2. It is prohibited on the servers to post any materials contrary to the laws of Ukraine or materials violating the copyrights of third parties. (pornography, pirated content, materials promoting violence, murder, racial hatred, ethnic discord, etc.).

5.3. In cases of placement of porno-materials or 'erotica', since it is impossible to define a clear boundary between them - this situation is decided at the discretion of the Administration.

5.4. A subscriber is prohibited from placing any types of computer viruses or malicious software on the disk space of a leased server.

5.5. The subscriber understands and agrees that within the framework of the Virtual Dedicated VPS / VDS server service, he is not available and is not allowed to use separate SWAP partitions, since the use of the latter leads to a significant decrease in the speed of the disk subsystems of the virtual servers and the subsequent degradation of the speed of the virtual servers in general.

5.6. The subscriber understands and agrees that when backing up or taking snapshots of Virtual Servers, the latter may not be available for up to 20 minutes during the creation of backup copies or snapshots. The time that a virtual server may not be available directly depends on the size and activity of the processes of the VPS / VDS server itself with its disk subsystem. At low or medium loads on the VPS / VDS disk subsystem, the creation of snapshots or backup copies is completely unnoticeable for the Subscriber, since virtual server while remaining available throughout the time of their creation.

5.7. The subscriber agrees that without ordering an additional backup service of virtual servers, full backup copies of his VPS / VDS will not be created, and any case of data corruption on the server will be irreversible. Without creating backup copies or snapshots of the server, in case of deletion of any data or the server itself, the recovery of deleted data will not be possible.

5.8. The free trial period is not available as part of the Dedicated Physical Servers service line.

5.9. The scheduled time for the provision of the Dedicated Physical Server service is three working days from the time the Service is ordered by the Subscriber. At the same time, the time between the order and the actual provision of the service to the Subscriber may be less. In the event that the Contractor cannot provide the service up to three working days from the date of the order, he undertakes to notify the Subscriber about the forecasted deadlines for the provision of the Dedicated Physical Server service.

5.10. Due to the fact that commissioning of dedicated physical servers is associated with significant human resources, aimed at collecting, testing and pre-operating preparation of equipment, with a possible return of funds to the Subscriber from the latter will be retained funds equal to the amount of payment 1.5 hours Administration services.

5.11. When ordering a service for a free trial period, the Contractor’s support service staff may request from the Subscriber a detailed description of the planned tasks for which the Subscriber orders the service, as well as a description of the server parameters that are of interest to the Subscriber and which he plans to test.

5.12. When ordering a service within the free trial period and in the absence of any actions on the part of the Subscriber, the Contractor reserves the right to stop the provision of such a service.

5.13. A free test period is provided to the Subscriber only with full and real name of the account holder. The Contractor reserves the right to request scanned copies of the passport or birth certificate of the Subscriber to verify the accuracy of the data indicated by him.

5.14. The period of the free test period can be changed by the Contractor both upwards and downwards at its own discretion or in cases if the Contractor is sure that the provided test period to the Subscriber is sufficient to verify the characteristics and performance of the service.

5.15. For servers ordered during the free trial period, in order to prevent spam from being sent, the sending of email is blocked. Restriction on sending mail can be removed only after payment for the service by the Subscriber.

5.16. A virtual dedicated server VPS / VDS or a dedicated physical server can not be used for DoS / DDoS attacks or other sabotage, as well as actions prohibited by the legislation of Ukraine.

5.17. The renewal of a dedicated physical server service stopped for late payment is performed from the date until which the dedicated server was previously paid and active.

5.18. The subscriber is informed and understands that the use of dedicated servers without fault-tolerant RAID disk subsystems is fraught with data loss on the server as a result of a failure of the main hard drive or SSD SSD. The Contractor shall not be liable for the loss of the Subscriber’s data and will not compensate for any direct or indirect damages to the Subscriber in the event of such a refusal. In this case, the Contractor undertakes to replace the failed media with a working similar drive at the time agreed with the Subscriber.

5.19. Placing the equipment as part of the collocation service, the Subscriber understands and agrees with the following characteristics of the equipment sizes, which directly affects the resulting cost of the service:

5.19.1. 1U Rack - 19 inches wide (482.6 mm), height 1.719 inches (43.7 mm), depth up to 900 mm

5.19.2. MINI TOWER - width up to 152 mm, length up to 432 mm, height up to 432 mm

5.19.3. TOWER - width up to 255 mm, length up to 482 mm, height up to 585 mm

6. Special conditions and responsibilities of the parties

6.1. Data relating to the issues of commercial cooperation between subscribers and the hosting provider and the registrar of domain names uaVPS - the number of subscribers, the number of registered domain names, the amount of payment, terms and conditions for order fulfillment, logins and passwords for services and services, etc. are confidential. This information is not sold / transferred to third parties under any circumstances. An exception to this rule can be made only by decision of the court.

6.2. The Contractor does not guarantee the absolute uninterrupted or inaccuracy of the Services and does not guarantee that the proposed software or any other materials do not contain system errors. The contractor undertakes all reasonable efforts and measures to prevent this.

6.3. The Contractor shall not be liable for direct or indirect damage caused to the Subscriber as a result of using or inability to use the Services or incurred as a result of errors, omissions, interruptions, deletion of files, defects, delays or data transmission, or changes in functions and other reasons. The Contractor does not guarantee acceptance of the Subscriber’s mail from remote networks, the operation of which has led to the entry of the address of such a network on the lists for which the Contractor’s mail delivery program does not receive mail.

6.4. The Contractor is not responsible for the quality of public communication channels through which access to the Services is provided.

6.5. The Subscriber assumes full responsibility and risks associated with the use of the Internet through the Services provided by the Contractor, including responsibility for assessing the accuracy, completeness and usefulness of any opinions, ideas, other information, as well as the quality and properties of goods and services distributed by its resources on the Internet.

6.6. Withdrawals from the account in the personal account are possible only upon the written application of the Subscriber addressed to the Contractor’s Manual, except for those cases where the withdrawal provides for the transfer of funds credited to the account in the personal account solely by an affiliate program. In this case, the minimum amount for withdrawal of funds received under an affiliate program is 100 UAH, and the withdrawal of funds cannot be performed more often than 1 time per calendar month. Withdrawal is carried out within 1-3 banking days from the date of filing an application for withdrawal of funds. Reseller accounts do not provide for withdrawal of funds in any form.

6.7. Early refusal to use the services of the Contractor, in accordance with the Law of Ukraine on Consumer Protection, is possible only during the first 14 days from the date of ordering the service. The return of funds by the Contractor is carried out exclusively in the same way that the Subscriber made the payment for services. Refunds for services, since the order which has passed more than 14 days is not possible.

6.8. The subscriber is fully responsible for the safety of his password and for losses that may occur due to unauthorized use. Upon the fact that the login and password was stolen through the fault of third parties, the Subscriber has the right to send to the Contractor an application for changing the login and password, with a mandatory attachment to the application of the relevant financial document confirming payment for the Services. The Contractor shall not be liable for the actions of third parties resulting in theft, and to recover the money spent on the stolen time, the Subscriber must contact the appropriate investigative and law enforcement agencies.

6.9. The Contractor shall not be liable for notifying any third parties about depriving the Subscriber of access and for possible consequences resulting from the absence of such a warning.

6.10. The Contractor communicates with the Subscriber only by means of requests from the personal account or via e-mail sent from the Subscriber’s e-mail address. Contact e-mail is the address specified in the registration database on the official website of the Contractor. The subscriber can request a change in the contact e-mail in the registration database when entering the service area (personal area) on the official website of the Contractor.

6.11. The Subscriber is obliged to pay the Contractor’s services in a timely manner according to the tariffs of the selected services. You can find out the validity periods of the ordered service and, if necessary, extend it, the Subscriber can personal area. If the Subscriber is unable to pay the Contractor’s services in a timely manner, the latter may provide the Subscriber with a deferred payment. To receive a delay, the Subscriber must write a letter to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating your username and that the payment for the service is temporarily delayed. The Contractor may give a delay to the Subscriber, but not more than 7 calendar days. If the payment for services is not made by the Subscriber in a timely manner, then the stitched service is blocked, and after 7 calendar days is deleted.

6.12. Change of the tariff plan of a subscriber service, in the presence of technical possibility, can be carried out at the request of the Subscriber, but not more often than 1 time in 1 day. When changing the tariff plan of the subscriber service, the expiration date of the latter changes in proportion to the newly selected tariff plan. Change of the tariff plan is not associated with any additional financial relationships and is governed solely by changing the period of the service ordered by the Subscriber.

6.13. The subscriber understands that any service paid for or ordered by him is valid until the date indicated in the personal account as the date up to which the service is valid. If the Subscriber did not extend the service in time or enabled auto-renewal, but did not replenish the balance in the personal account by the amount required to extend the service, the latter will be stopped at 9:00 (nine o'clock) in the morning the date before which the service operates.

6.14. The activation and activation of the service, the payment of which was delayed by the Subscriber, is carried out only after the payment for the service has been paid. At the same time, the service is extended for a maximum period within the funds that the Subscriber deposited to the account In this case, the minimum period for extending any hosting service is 1 month, therefore, it is not possible to extend hosting for a shorter period (day, week, etc.).

6.15. When ordering any tariff plan of Virtual hosting, Virtual server VPS / VDS or Dedicated physical server, in order to prevent possible fraudulent transactions, the Subscriber confirms his contact phone number by entering the confirmation code received via SMS message. The contact phone number can also be confirmed by contacting the Subscriber Support Service. As a contact phone number of the Subscriber can only be a unique phone number, not previously added as a contact number for any other uaVPS subscriber.

6.16. In case the Subscriber loses the parameters of access to the personal account, he can restore access by contacting the Contractor’s support service from the contact e-mail specified earlier by the Subscriber in the properties of his account. If the Subscriber, due to various reasons, has lost access to his contact e-mail, then access can be restored by sending the Executor access parameters in the SMS message to the checked in clause 6.15. contact phone number of the Subscriber. If the Subscriber has lost access to the contact phone number, then the restoration of access can be performed only by means of an official written application sent to the Contractor’s postal address. If the Subscriber is an individual, then the application must include a copy of 1 and 2 pages of a passport or birth certificate of an individual. If the subscriber is a legal entity, it is necessary to provide copies of the certificate of state registration, and the statement of the company and the signature of the authorized person must be present on its application. It is not allowed to send the application and scan copies of the above documents via e-mail or personal account system. Documents must be sent only in paper form.

6.17. The subscriber is informed about the need to adhere to business ethics when contacting customer support. The Contractor reserves the right to refuse to provide basic and technical support if the Subscriber allows himself to be addressed in a boorish tone, using non-literary expressions or with transitions to the personalities of the support service staff.

6.18. The Contractor reserves the right to refuse the Subscriber to provide services ordered during the free trial period. The Contractor informs that he may not specify and inform the Subscriber about the reason for the possible refusal to provide a free trial period for using the service.

6.19. Any promotional discount or special price offer on the Contractor’s website provides for the possibility of ordering or renewing the service at a special price only for the duration of the promotional discount or special price offer. The cost of renewing a service ordered or extended earlier at a promotional price is equal to the standard price of the order or the extension of the service in its tariff plan.

6.20. Upon receipt of a complaint (abuse) on the resources of the Subscriber, the Contractor undertakes to send such a complaint to the Subscriber’s personal office. The subscriber undertakes to respond to the received complaint within 24 hours, which in a mandatory form provides for a written response to the request with the text of the complaint in the personal account on the essence of the requirements set forth to it. In case the Subscriber ignores the complaint in the personal account, the Contractor reserves the right to disconnect the subscriber’s service, which caused the complaint, without any time limit. The disconnection of the service may be carried out by the Contractor until the full settlement of the incident by the Subscriber.


Violation of the above Rules by the Subscriber may lead to the blocking of the work of its services. The Contractor aims to prevent such incidents from occurring in practice, which is why it urges the Subscriber not to violate the above Rules.