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Refund policy

Refund policy

Cash Refund Procedure


Read this document carefully!
This Policy establishes the order and features of the refund of users of the uaVPS Services ("Users").

The refund procedure is not possible with the following services: < br/>
  • domain name registration
  • domain name registration renewal
  • domain name transfer to uaVPS
  • software license
UaVPS reserves the right to make changes to this refund policy without prior notice. It is your responsibility to get acquainted with the changes in its conditions in a timely manner.
  1. uaVPS guarantees you a refund of the deposited funds within the first 30 days after payment, in case you are not satisfied with the quality of services.
  2. The refund procedure includes a cash refund guarantee, namely a refund guarantee for the first 30 days of using the service, upon the first application, from the client.
  3. The money back guarantee applies only to hosting services, virtual servers (VPS) and digital certificates (SSL).
  4. We are confident in the quality of the services provided, but if we did not satisfy any of your requirements or you have your own reasons for terminating your account, you can cancel the service and we will refund your money.
  5. If the thirty-day period has not expired since the start of the User’s account, the Provider undertakes to refund 100% of the amount that was spent by the User to pay for the services provided by the Provider for the fees of payment systems.
  6. This refund policy is valid and applies to all web hosting plans, despite the type of payment made for them, the currency in which the payment was made and the selected payment period.
  7. All cancellation requests should be submitted exclusively to This email address is being protected from spambots. You need JavaScript enabled to view it. from the postal address specified in the billing. You must provide a real reason why you are canceling the hosting service. At the same time, the financial department will take reasonable measures to resolve and resolve the situation in order to satisfy your requirements and wishes.
  8. The amount to be returned cannot be credited to the balance of any other hosting account if you have several hosting accounts open, but you have decided to cancel only one of them.
  9. Refunds are made within five banking days from the date of the application for cancellation of the web hosting service.
  10. Refunds are made in the currency you chose to pay for hosting services at the time of the order and to the details from which the payment was made.
  11. Refunds are made only for the first time ordered services. That is, if you once ordered a service and issued a refund, when you re-order it will not be possible to refund.
  12. No refund will be made if the hosting rules are violated.